Dokhoun Al-Oud Shipping Policy

Last updated: 13 May - 2026

Thank you for choosing Dokhoun Al-Oud! Our Shipping Policy outlines the details regarding the processing and delivery of your orders. Please read the following information carefully to understand our shipping practices.

1. Order Processing:

• Orders are typically prepared for shipping within 1-2 business days from the date of purchase.

• Order processing times may vary during peak seasons or promotional periods. Any delays will be communicated to customers through our website or email.

2. Shipping Period:

• The shipping period for your order may vary based on your location and the regulations set by your government.

• While we make every effort to ensure timely delivery, the actual shipping time may range from 1 to 5 business days.

• Please note that shipping times may be affected by factors beyond our control, such as customs processing, public holidays, or unforeseen circumstances.

3. Shipping Rates:

• Shipping rates are calculated based on the destination and weight of your order. You can view the shipping cost during the checkout process before completing your purchase.

• Dokhoun Al-Oud may offer free shipping promotions, which will be clearly communicated on our website during the specified period.

4. Tracking Information:

• Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor the status and location of your package.

• For any concerns regarding the tracking of your order, please contact our customer service at support@dokhoun.com.

5. International Shipping:

• Dokhoun Al-Oud offers international shipping to various destinations. Shipping times and rates for international orders will be provided during the checkout process.

• Customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.

6. Address Accuracy:

• Please ensure that your shipping address is accurate and complete. Dokhoun Al-Oud is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Delivery Issues:

• If you encounter any issues with the delivery of your order, please contact our customer service team at support@dokhoun.com, and we will assist you in resolving the matter.

8. Contact Information: If you have any questions or concerns about our Shipping Policy, please contact us at: Email: support@dokhoun.com

Thank you for choosing Dokhoun Al-Oud! We strive to provide you with a seamless and efficient shopping experience.